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April

Nab Remediation Deceased Accounts

Hays Banking - Melbourne, VIC

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing.

Your new role

As part of the Team at NAB, your main responsibilities will include but are not limited to:

  • Provide exceptional service and tailored solutions to customers over the phone
  • Supporting customers with account requests - payment instructions and account enquiries
  • Making amendments and/or rectifying deceased accounts
  • Perform data entry and upload documents into multiple systems.
  • Back-end administration

This position is a full time temporary assignment with the view to extend. Your working week will be from Monday to Friday between the hours of 8am - 6pm.

What you'll need to succeed

  • Previous customer service experience
  • Previous administration experience
  • Excellent attention to detail and problem-solving skills
  • A genuine passion for building customer relationships.
  • Effective communication skills and ability to empathise
  • A proven ability to work within a team environment
  • Previous customer service experience
  • Previous administration experience
  • Excellent attention to detail and problem-solving skills
  • A genuine passion for building customer relationships.
  • Effective communication skills and ability to empathise
  • A proven ability to work within a team environment

What you'll get in return

In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees. There may be the view for further opportunities beyond this role dependant on your performance and business volumes.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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