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April

Assessing Manager

Suncorp Group - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Lead a team of Home Claims Assessors
2-year contract opportunity
Melbourne location

The Role

This role leads a team of Home Claims Assessors to provide on-site and virtual assessments to Home Claims customers. C8-10 FTE.

This includes the allocation and workload distribution to a team of assessing specialist based in a specific region and contribute to the technical development of Assessing and across Home Claims.

This is 2-year contract role.

Key Responsibilities

Provide people and technical leadership to the Internal Assessing team and various claims officers on home claims
Streamline assessing processes to reduce active claim life, including the design and implementation of process improvements following appropriate governance.
Identify and champion the implementation of key technology improvements and maximise the currently deployed systems - e.g. In4mo, Virtual Assessing
Oversight of the of the portfolio of claims assessments under management of an internal assessing team
Define and manage the assessing team’s quality framework and SLAs.
Overall responsibility of the management engagement and enablement of Internal Loss Adjustors workloads and performance against KRAs

Skills & Experience

Previous experience in successfully leading a team
Claims process knowledge

Our Benefits

Discounts of up to 25% on our various Insurance, Banking & Superannuation products.
Flexible working environment and arrangements; genuine focus on work-life balance.
Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing).
We offer support and various programs for our people: (Employee Assistance Program (EAP), Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Years of Service Recognition).

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-50 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

Best Insurance Company in Corporate Social Responsibility (2018)
Employer of Choice for Gender Equality for sixth consecutive year (2014 - 2019)
Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018 - 2019)
General Insurance Product Innovation of the Year (2018)
NIBA General Insurer of the Year - Large General Insurer (2019)

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 07 Apr 2021 AUS Eastern Standard Time
Applications close: 16 Apr 2021 AUS Eastern Standard Time