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April

Team Manager, Home Lending

Commonwealth Bank - Brisbane City, QLD

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Full Job Description
See yourself in our team

Start Date: 24 May 2021

Our opening hours are 8am - 8pm, Monday to Friday; and Saturday to Sunday 8am - 6pm (AEST).

This is a permanent full-time position.

You will receive a set base shift for 12 months (no rotating rosters!). The roster will be confirmed later, with the possibility of weekends.

You will receive all the support that you need to succeed in the role. The first 2 months of your career with us will be based in the office, and when you’re ready, you will transition to a work from home environment, providing enhanced flexibility and work-life balance. All you need is a designated work area, connection to internet and a landline (dedicated for work use only).

We’ll also schedule fortnightly in-office days, to ensure you can stay engaged and connected with your team.

Your career pathway is endless with the direct lending team. We have an established lending promotion framework that provides opportunity to develop within the lending role.

Do work that matters

As a Home Lending Team Manager, you will lead, coach, develop and inspire your staff to fulfil the banks purpose of “ improving the financial wellbeing of our customers and communities ”.

You will be supporting a team of motivated and driven home lending experts based in Brisbane.

Your Impact

Directly reporting into the Senior Manager, Home Lending, your responsibilities include; but are not limited to:

Providing your team of direct reports with coaching & development to meet business performance targets and standards. You will also support continuous improvements within your team to assist targets being achieved by providing high quality and consistent interactions with Lenders & other Business units.

Managing the team to ensure customer milestones are completed for the home loan process (from application through to settlement/funding); and ensuring settlement/funding timeframes are met.

Conducting Call Quality Monitoring, review and provide appropriate feedback to employees

Managing complex enquiries and complaints within area of control, act as point of reference for escalated enquiries and for Home Loan Consultants. You will also refer customers with complex financial needs to specialists within the Group appropriately.

Managing key relationships with internal and external CBA stakeholders (eg: Direct Banking Change Management, Lending Services, Solicitors).

Assisting in the implementation of policies and procedures to ensure the effecting running of the contact centre.

Your Capability

You are a self-motivated individual whom is passionate about leading and inspiring your team to thrive and deliver results. You are also a change leader and have a growth mindset.

Home Buying knowledge/experience is required.

Demonstrated team leadership, coaching and people management skills.

Able to perform well in an ambiguous, fast paced and highly regulated environment.

You collaborate well & understand shared success

You are passionate about customer satisfaction, have the ability to show initiative; and problem solve for a wide variety of situations.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 18/04/2021