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Customer Service Specialist

Hays - Perth, WA

Banking & Finance
Source: uWorkin


  • Big 4 bank
  • Entry-level banking role
  • Competitive hourly rate

Join a big-4 bank in an entry level contract banking role, with the potential to go permanent.

Your new company
An opportunity has arisen to work for a major bank on an initial 12-month contract, with the potential to extend or be brought on permanent depending on performance.

Your new role
As a Customer Service Specialist, you will be working in the Financial Settlements team. The role is predominantly responsible for the facilitating of a customer's settlement and dispersal of loan funds, ensuring they meet the responsible lending guidelines and bank policy. Responsibilities include but are not limited to:

  • Preparing application for settlements
  • Verifying and completing digital documents for settlement
  • Liaising with solicitors/brokers/lenders for rectify shortfalls
  • Reviewing and reply to a high volume of conversations to facilitate settlement
  • Managing booking and rebooking Settlements
  • Escalations and complaints

What you'll need to succeed

  • High attention to detail.
  • Sound tech and PC skills.
  • Repetitive data entry skills.
  • Strong communications skills - verbal and written. Previous customer service experience ideal.
  • Willingness to learn banking processes, graduates encouraged to apply.

What you'll get in return

  • Pay rate of $28.86 - $30.49 per hour + super (depending on experience)
  • 38 hours per week of work, Monday to Friday.
  • Potential flexibility to work from home on occasion after an initial training period.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to james.heald@hays.com.au
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508