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Senior Operations Manager

St.George Bank - Sydney, NSW

Banking & Finance
Source: uWorkin


How Will I Help?
In this demanding but rewarding role, you will help by leading and inspiring our team leaders to learn, develop and continually grow to deliver effective outcomes for our customer, stakeholders, and people. You will be joining the Mortgages Operations Team which sits within Group Operations and aligns to the Mortgages Line of Business.

You will be responsible and actively participate in building a proud culture that is passionate and high performing in delivering improvements that exceed customer expectations, meet financial targets, and comply with regulatory requirements. You will be committed to putting the customer first and will provide an exceptional service experience for our internal and external customers while building positive relationships.

What’s in it for you?
We will back you with a great team and all the opportunities you would expect from a company whose purpose is to help Australians succeed. You will be working for an organisation that supports development, internal career moves and flexible working.

What do I need?
You will need 4+ years of leadership experience, leading a complex business unit within an operations division. Ideally, you will have mortgage lending experience and be a critical thinker who is able to solve problems across complex environments utilising data and sound judgement. You will also need excellent communications skills, strong stakeholder management capabilities and an advanced knowledge of all things Risk & Compliance.

To be a strong candidate for this role, you must be able to demonstrate a track record for identifying and implementing Continuous Improvement initiatives in collaboration with stakeholders/partners across the end-to-end value chain. You must also be able to demonstrate advanced skills at Workforce Management – ensuring that you are always best placed to have the right skilled people, in the right place and at the right time to complete customer service requests within agreed service levels.

What’s it like to work there?
As well as good pay and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?
Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We have developed clear standards to ensure our people are confident, safe, and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.




Support and Operations

Primary Location

AU-NSW-Sydney Kogarah

Employee Status





Abbie Nichols

Posting Date

13/04/2021, 3:24:38 PM

Closing Date

21/04/2021, 1:59:00 AM