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13

April

Customer Service Representative

Hays Banking - Canberra, ACT

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Your new company
This Big 4 Bank is well recognised for being the leader in their class for customer experience as well as their focus on innovation and the community. They are one team of people with the same mission - to be one of the world’s great service companies.

At this bank, providing great customer service is about being able to pick up on the small details that help you understand people and their needs. In return, you’ll be rewarded with a career where you’re listened to, and given every opportunity to progress.

Your new role
As a Customer Service Representative, you will be working in Yass, NSW to provide face to face customer service where you will be part of a team of subject matter experts who make a difference every day to their customers. Being the first point of contact for customers, you will be responsible for deepening customer relationships and identifying opportunities to deliver tailored solutions that link back to your customers financial needs.

You will also be responsible for:

  • Engage with customers regarding their banking needs
  • Fulfilling all customer needs accurately and quickly
  • Assisting and educating customers in learning banking technology and services
  • Acquiring new customers and retaining existing customers by delivering superior customer service
  • Meeting and adhering to KPI’s required in the role
  • Providing tailored solutions to customers
  • Enjoy delivering outstanding service that deepens customer relations
  • Assist and educate customers in learning banking technology and services

What you'll need to succeed
To be considered for this opportunity, we are looking for ambitious individuals with a thirst for learning and development in the banking industry. You will display an exceptional attitude and work ethic combined with passion to succeed and service customers to the best of your ability. Previous banking experience is not necessary. The ideal candidate will have:

  • Recent strong customer service and/or sales experience in any industry
  • Ability and desire to learn complex finance products and services
  • Technically savvy with the capability to work with/navigate many IT systems
  • Excellent verbal and written communication skills
  • Degree, diploma or certificate in Business, Finance or related study will be looked upon favourably

What you'll get in return
Located across Yass, the position offers completive hourly remuneration and comprehensive training within a supportive team-based culture is provided. This institution prides itself in growing their talent and offers career development opportunities across the entire business.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Alex Polson on (02) 6112 7616.

If this job isn't quite right for you though you are looking for a new position, please contact us for a confidential discussion and visit our website www.hays.com.au to review our current list of available positions.

LHS 297508 #2485403