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April

Client Process Associate

Real Time Australia - Sydney, NSW

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

  • Immediate Start Date; Must have Banking & Customer Care experience
  • 4 roles available / 6 months contract
  • Must be local to Perth; $250/day inclusive super
Role: Process Associate
Location: Perth (initial 3 weeks onsite training + WFH)
Duration: 6 Months contract
Domain: Banking
Targeted Start Date: asap (early May start)
No. of roles: 4
Rate: $250/day inclusive super + laptop/systems

Skills: Must have good Banking and Customer care experience

Job Purpose & Summary

The role will operate in a dynamic environment and are well suited to those with strong processing skills and a positive, ‘can do” attitude. The candidate must also be willing to work flexible and varying shifts through the year and also must react positively, patiently and effectively to calls seeking clarifications, have a customer centric approach in problem solving.

Key Accountabilities
  • To be able to work well on Commercial & Equipment Finance requests sent by the channels
  • To be quick and detailed in interpreting the request of the customer
  • Work well in the current frame of things & have the ability to escalate when required
  • Should have a customer focused approach & should be able to resolve issues.
  • Good Communication skills required
  • Relationship management ability with internal customers
  • Quick Learner, Energetic & Self Starter
Knowledge/Qualification:
  • Good English Comprehension Skills
  • Excellent Email Writing Skills
  • Good Attention to Detail
  • Good analytical skills
  • Comprehend the issue & should be a problem solver
  • Relationship management ability with internal customers
  • High customer service orientation
  • Strong team player
  • Able to work under pressure
Ability to respond to stretch situations of volume spikes as and when the need arises

Technology

MS Office (Word & Excel) and Lotus

Processes & Policies
  • Understanding of Banking and Lending Operations
  • Understanding of Regulatory Compliance (would be a plus)
Qualifications:
  • Strong communication skills
  • Quick Learner, Energetic & Self Starter
  • Good interpersonal skills and ability to work independently
  • Good analytical skills and strong customer focus