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Senior Payment Specialist- Payment Processing

ANZ - Melbourne, VIC

Banking & Finance
Source: uWorkin


  • Build your career your way
  • An innovative, flexible and collaborative work environment
  • Career progressing opportunity
  • About The Role

    Role Location- Melbourne- 75 Dorcas Street, South Melbourne
    Role Type- 5 (Five) Permanent, Full time vacancies

    The purpose of this role is to assist ANZ in becoming the fastest and safest mover of funds both domestically and globally. This role ensures that ANZ customers spanning across all segments are provided with a quality, consistent and efficient payment experience, even when manual intervention is required.

    The role is responsible for the successful processing of Inward and Outward Domestic, Real-time Gross Settlement (RTGS), cross-border and clearing services Payments that fall into an exception handling queue.

    This is achieved through-
    • being a subject matter expert on Payment Processing standard operating procedures, taking ownership of complex cases and consistently looking for ways to improve customer and banker experience
    • doing things right the first time, demonstrating exemplary standards of quality
    • providing guidance and training to fellow Payment Specialists
    • ensuring all processes are documented and fully compliant
    • managing enquiries and escalations, informing team leaders and/ or management of concerns and issues as and when they arise
    • assisting the Team Leader in completing their duties
    • demonstrating an expert level of knowledge in the Payments landscape including clearing streams such as SWIFT, RTGS, BECS and NPP
    • demonstrating an expert level of knowledge of Payments Industry standards such as SWIFT formatting and Financial Crime Standards
    • provide SME advice to the broader business in support of strategic projects, initiatives and new business
    Senior Payment Specialists require a Growth and Service-based mindset in order to deliver great customer outcomes whilst also maintaining risk discipline centered around ANZ, Industry and Regulatory standards.

    About You

    To grow and be successful in this role, you will ideally bring the following-
    • Knowledge of Domestic and International Payment streams is preferred (SWIFT, RTGS, NPP, Direct Entry)
    • Proven ability to effectively plan and coordinate incoming work and enquiries
    • Demonstrated problem solving ability
    • Demonstrated ability to make correct decisions under pressure
    • Possess a Service-based mindset with strong customer focus
    • Detail oriented with a concern for quality
    About ANZ

    At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

    We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

    A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

    ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

    We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

    To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers.. You may apply for this role by visiting ANZ Careers and search for reference number AUS130085.