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April

New Business Administrator

Hudson - Brisbane City, QLD

Insurance & Superannuation
Source: uWorkin

JOB DESCRIPTION

Full Job Description
This large reputable organisation is one of Australia's leading wealth management companies, my clients are focused on helping Australians achieve their best financial future forever, by providing customers with a range of wealth services, Investment, Superannuation and the best Insurance solutions.

My client has a number of positons available for an ongoing contract to start asap. To be successful for this role you will have strong time management and be able to manage heavy workloads.You will have proven experience working within the banking or insurance industry and will be a positive hard working individual with excellent communcaition skills.

Key Responsibilities

Manage Life Insurance Policy amendments, using bank and insurance technical databases
Troubleshoot client and adviser requests including full life cycle from commencement to claims handover.
Provide technical product expertise to client facing representatives
Liaise with product, underwriting, claims, case management & distribution teams to deliver outstanding customer experience.
Deal & resolve escalations in a timely manner
Assist our complaints team
Improve customer experience
Work together as a team to ensure behaviour is ethical and compliant
Maximise retention and premium increase opportunities.

To be successful in this role, you will be able to demonstrate:

Preferred:
Life Insurance experience
Strong commercial/business acumen
Tertiary qualifications in a business-related discipline (desirable)
Microsoft Office suite; Word, SharePoint, Excel

Essential:
Strong attention to detail
Analytical and problem-solving skills
Superior communication skills
Strong organisational and time management skills
Excellent Interpersonal and relationship management skills
Continuous Improvement Driven
Self-starter with a can-do attitude

My client is committed to the continuous development of their staff and they receive considerable professional training, both internally and externally. This role has a view to go permanent, please only apply if you are a permanent resident or currently hold a visa with no restrictions.

Brisbane City, QLD

Insurance & Superannuation




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