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April

Collections Consultant

Macquarie Group - Sydney, NSW

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Join a high performing collections team and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients.

Our Collections team are responsible for engaging in calls to Macquarie customers, who have recently missed payments on their contracts. You'll be responsible for day to day collections to reduce delinquency through effective communication, negotiation skills and decision making.

Working in a fast-paced, contact centre environment you will liaise with customers primarily over the phone and via email, resolving matters of outstanding arrears. You will confidently and effectively negotiate results that are commercially viable and in-line with Debt Collections Guidelines and internal processes.

With prior banking, contact centre or customer service experience, you will have the ability to effectively resolve matters of outstanding arrears within suitable timeframes. Leveraging your outstanding communication skills, you will be able to build rapport with customers and gain a solid understanding of their financial circumstances, to ensure the correct decisions can be made. You will be committed to providing an exceptional client experience through demonstrating empathy, whilst also addressing customer concerns and handling objections.

To start this exciting journey, apply now.

About Banking and Financial Services

Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

About Macquarie

A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world-whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we're empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere-across business groups, disciplines, sectors and borders. With 16,300+ employees and offices in 31 markets around the world, we're a truly global organisation.

You'll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You'll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you'll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, investment banking and principal investment.

Find out more at

Job no: BFS-955231
Work type: Full time, Maximum term
Location: Sydney
Category: Junior, Credit, Customer Service
Group: Banking and Financial Services
Division: BFS Central & Operations
Recruiter: Hannah Lewis
Opening Date: 21/4/2021

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Join a high performing collections team and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients.

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Join a high performing collections team and utilise your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients.

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