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Customer Onboarding Officer

HSBC - Barangaroo, NSW

Banking & Finance
Source: uWorkin



Some careers have more impact than others.

We’re looking for progressive minds who are driven, perceptive and forward-thinking, who are open to different ideas and cultures, who can connect with our customers and who will work with courageous integrity every day.

As an HSBC employee in Australia, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes market leading subsidised private health cover, enhanced parental pay/benefits and support when you return to work, wellness days and wellbeing programs as well as a highly flexible workplace culture.

Mortgages & 3rd party broker proposition is a key contributor to the HSBC retail banking strategic framework in Australia. We are currently seeking an ambitious individual to join this team in the role of Customer On-boarding Relationship Officer in our Mortgage Care Team. This role is a key relationship support role created to provide an outstanding customer experience to the valuable Broker base and to all broker initiated customers once the home loan application reaches unconditional approval stage.

Your main responsibilities will include

  • Manages the customer on-boarding journey with HSBC to ensure a smooth pre & post settlement experience
  • Driving solution based sales activity and promoting cross-selling opportunities
  • Handling customer complaints in a highly professional and efficient manner
  • Supporting and implementing procedure improvements to achieve optimal operational, compliance and credit productivity

To be successful in this role, you will need
  • Relevant tertiary qualification
  • Strong knowledge of mortgage products and services
  • Experience working within a customer service or sales environment
  • A proven track record of working to and achieving sales and revenue targets
  • Superior customer service skills
  • Exceptionally strong communication, interpersonal and relationship building skills
Due to current international travel restrictions and border closures, we can only consider candidates who hold either Australian Permanent Residency or Citizenship.

You’ll achieve more when you join HSBC.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. #LI-HSBCCSS