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Change Analyst - Client Experience

Macquarie Group - Adelaide, SA

Banking & Finance
Source: uWorkin


Back to job search Change Analyst - Client Experience

Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney

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Are you driven to deliver exceptional client experience, and have had exposure to delivering change in large organisations?

In our Banking and Financial Services group, embracing and implementing change is at the core of what we do each day. We are seeking a Client Experience Readiness Analyst to lead change delivery and implementation across our Client Experience division, using Agile methodologies. You will join an existing team of CX Readiness Analysts within our Client Experience Transformation team, working on projects that enhance client and employee experience with a focus on digitisation.

In this role, you will be responsible for Agile change delivery across all areas of Banking and Financial Services. You will be working with businesses stakeholders to define and deliver business solutions focusing on our key strategic themes, and play a key role in bringing together a range of stakeholders to deliver solutions that deliver exceptional client and employee experiences. You will apply a risk management mindset to minimise operational and non-financial risk throughout the delivery lifecycle from solution design, testing and implementation and will be responsible for training, testing and communicating changes across the organisation, and ensuring benefits are clearly understood and realised.

You approach complex problems with curiosity and enthusiasm. Through excellent communication and stakeholder management skills you can bring colleagues on the journey with you. You love to understand complex problems and easily pivot towards new tools and technology to deliver exceptional experiences.

You are self-motivated and highly organised with a passion for developing exceptional client experiences and who can manage and track work across multiple boards, initiatives and teams. You are someone who thrives in a collaborative team, bringing excellent communication and interpersonal skills. Your creative mindset coupled with solid analytical and problem-solving ability will see you succeed in this role. Demonstrated experience in managing work using agile principles and frameworks (SCRUM, KANBAN) would be advantageous for this role.

If you’re ready for a new challenge within a rewarding environment, please get in touch today.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

Our commitment to Diversity and Inclusion

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

Apply now Refer someone About Macquarie

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 16,300+ employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

Find out more at www.macquarie.com/careers

Job no: BFS-955679
Work type: Full time
Location: Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney
Category: Mid-level, Projects, Improvements & Change, Retail Banking, Strategy & Change
Group: Banking and Financial Services
Division: People, Culture & Client Exp
Recruiter: Tatiana Stepanova
Opening Date: 25/3/2021