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Customer Due Diligence Analyst

ING Australia - Sydney, NSW

Banking & Finance
Source: uWorkin


Due to our continued journey towards excellence in the Know Your Customer (KYC) space we are looking for passionate and highly committed Customer Due Diligence Analysts, to join our team.

The role is responsible for performing initial and periodic customer due diligence activities for us.

This includes name screening activities, investigating and resolving time and event-driven triggers along with Law Enforcement and Compliance requests…

A key focus for the role will be to understand the Know Your Customer (KYC) policy along with AML/FEC guidelines to ensure we comply with local and head office policies and regulations.

The role may also be involved in supporting remediation and improvement initiatives across KYC Australia and within the greater ING group.

This is an ‘AML sensitive’ role and appointment to this role is subject to applicants satisfying the requirements of ING’s AML Policy prior to appointment.

What are you going to do? You will…

  • Perform initial and periodic customer due diligence activities relating to customer identification and verification;
  • Work across business units for compliance standards to ensure compliance with group and local requirements and deliver exceptional customer experience including AML, FEC, FATCA, CRS and any other issues that arise;
  • Perform testing to ensure compliance standards are being met across the KYC process.
  • Conducting research on new and existing clients to obtain KYC data from public sources;
  • Liaise with customers and staff to obtain required KYC documentation;
  • Screen required individuals and entity names against sanctions, adverse news and politically exposed persons (PEP) lists;
  • Escalate red flags and due diligence findings to MLRO;
What are we looking for? Someone who possesses:
  • 3+ years’ experience in a KYC customer due diligence role; and or Transaction Monitoring
  • Sound knowledge of the financial services industry; with emphasis on the local and global regulations on KYC and AML
  • A positive team player who is also able to work autonomously
  • Excellent communication skills, you’ll be able to tailor your style to a number of different stakeholders
  • Strong analytical, project management and problem identification/solving skills
  • Bachelor’s degree or above (AML certifications highly desirable)
About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.

Sound like the sort of place where you would feel at home? Apply today!