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Discharges Support Team Member

HAYS - Adelaide, SA

Banking & Finance
Source: uWorkin


If you’re looking to begin or further your career in banking, this is the role for you.

Your new company
A respected banking institution that focuses on innovation and the community and is the leader in their class for customer service. They are one team with the mission to be one of the world’s greatest service companies. You will be rewarded with a career with one of the Big 4’s and you will be given every opportunity to progress.

Your new role
As a Discharges Assessor, you will be responsible for assessing Partial Discharge, Refinance and Debt Repaid requests received from solicitors, lenders and customers. You will be part of a team that makes a difference to their customers every single day. Your responsibilities will include:

  • Being committed to putting the customers at the heart of everything you do.
  • Assess the viability of customer application/request by determining the accuracy of information provided and ensure compliance to standards.
  • Preparation of discharge documents for settlement and registration and post registration activities.
  • Workflow Coordination - allocating work to the team based on priorities and SLAs, completing full discharge requests received from customers, solicitors, and lenders.
  • Answering calls and resolving a variety of requests and enquiries from lenders, brokers, conveyancers and customers where required
  • Calculating and advising solicitors, settlement agents and/or customers of loan payout figures regarding impending settlements, discharges and debt repaid activities.
  • Verify documents, check mortgage and title details and complete other administrative tasks in readiness for Discharges Assessors to complete Assessment
  • Verify all documentation is correct and address quality deficiencies in order to meet standard expectations of the bank, regulatory bodies and as per Westpac Credit Policy.
  • Working with Mortgage Credit Experts and stakeholders to ensure any exceptions outside the credit guidelines are managed and resolved appropriately

What you'll need to succeed
We are seeking candidates who uphold the highest level of problem solving, while having the ability to build strong customer relationships. To be successful in this role, you will need to have:
  • A passion for putting your customers first
  • Excellent written and verbal communication skills
  • Motivation and commitment to personal development and professional excellence
  • Drive and initiative to do your best
  • Actively participate in helping the team achieve its goals
  • Accountability; take responsibility to see things through to conclusion and deliver on promises
  • Analytical thinking and problem solving
  • Highly proficient computer skills/tech-savvy
  • Previous experience in this role or similar will be highly regarded Banking experience or qualifications would be advantageous, but not essential
  • Previous Collections experience and/or a qualification in Commerce, Accounting, Finance, Economics or Legal Studies will be highly regarded.

What you'll get in return
The position offers competitive hourly remuneration and comprehensive training within a supportive team-based culture is provided. This institution prides itself in growing their talent and offers career development opportunities across the entire business.

What you need to do now
You are strongly encouraged to apply if you meet the above criteria and are ready to launch your career in banking. If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Christina Douvartzidis on 08 7221 4100 for a confidential discussion about the role.

LHS 297508 #2494009