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May

Senior Business Process Analyst

Westpac Group - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Job Description

As a Senior Business Process Analyst, you’ll work to discover and solve for problems around how well equipped we are as a business to provide best in class service to our customers. You will have the unique ability to problem solve in a structured way. You will create business processes and remove blockers that increase quality of our service across digital and non-digital channels. You will partner with teams in product, transformation, operations, and front line to build solutions. Your role will be under our Everyday Banking line of business – think transaction accounts, savings, payments and rewards.

How will I help?

  • You’ll collaborate with our bankers, operations, product and delivery teams to define and deliver the business process improvements.
  • You’ll be driven to constantly learn our ways of working and develop new processes to solve for gaps in our controls and ways of working
  • You’ll take responsibility from business requirements to solution recommendations
  • You will take a leadership role in managing small projects
  • You will play a key role in the achievement of Westpac’s strategy by working with stakeholders to elicit, analyse, communicate and validate requirements for changes to business processes, policies, information and systems

What’s in it for me?

You’ll play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we’ll back you in the development of your career, with internal career prospects and flexible working. You’ll also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?
  • Requirements Analysis and Lifecycle Management: Ensure the project meets the needs of the customer and business and is aligned to the overall strategy by:
  • Leading the definition, elicitation, prioritisation and validation of requirements and design of business processes to meet the needs of the organisation
  • Defining and driving ‘As Is’ and ‘To Be’ processes
  • Managing the development of detailed Business Requirements, Business Process Specifications and/or System Functional / Non Functional Specifications that will drive the desired change to business process, system enhancement / development activities
  • Reviewing and revising documentation in light of any new information and/or changes to initial assumptions, including implications for project time, cost, quality and risk.
  • Constructing the business case and benefits realisation plan, specifically analysing the proposed solution to deliver the desired business outcome and associated project costs.
  • Reporting: Lead regular status reporting as it relates to the project including progress and risks.
  • Best practice and compliance: Understand and adhere to enterprise methodologies and processes such as the Project Execution Framework (PEFm) and Requirements Development Framework (RDF)

What is it like to work there?

As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We’ll even pay you to do volunteer or community work. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.