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Senior Operational Excellence Manager

Westpac Group - Sydney, NSW

Source: uWorkin


Job Description

As an Operational Excellence Manager, you’ll work to discover and solve for problems around how well equipped we are as a business to provide best in class service to our customers. You will have a knack for driving enablement capabilities particularly looking at frameworks and processes that increase quality of our service across digital and non-digital channels. Your role will be under our Everyday Banking line of business – think transaction accounts, savings, payments and rewards.

How will I help?

  • You’ll collaborate with our bankers, operations, product and delivery teams to define and deliver the business process improvements.
  • You’ll be driven to constantly learn our ways of working and develop new frameworks to solve for problems to drive faster delivery of customer solutions
  • You’ll take responsibility for devising and executing winning plans that are technically doable and commercially viable… managing the challenges along the way.
  • You will take a leadership role in managing the enablement capability of the business
  • You’ll rally others around the strategy, using data to answer the “how” questions for product managers and directors
  • You’ll help the team focus, explaining what NOT to deliver… yet
  • You’ll be endlessly curious to understand technology constraints and possibilities
  • You’ll understand the organizational structure and work collaboratively with digital and non-digital teams to deliver best in class service proposition

What’s in it for me?

You’ll play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we’ll back you in the development of your career, with internal career prospects and flexible working. You’ll also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?

You’ll be able to demonstrate and prove experience of:
  • Strong experience as an Operational Excellence practitioner in a highly complex environment. Financial Services experience is desirable but not mandatory.
  • Drive operational maturity across non-operations teams
  • Build the capability from the ground up
  • Able to articulate value of change and recommendations coming from your team
  • Analysing data and extracting insights
  • Skills to lead a matrix team in an agile environment
  • Creating effective teamwork across traditional organisational boundaries
  • Build process where there are gaps in our Value chain
  • Delivering complex projects using agile delivery practices

What is it like to work there?

As well as good pay and a great culture, joining the Westpac family means you’ll get some of the best banking, wealth and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We’ll even pay you to do volunteer or community work. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.