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May

Relief Branch Manager - Perth North

Bankwest - Perth, WA

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

  • You are an experienced Branch Manager ready for your next step
  • We are a customer and community focused network of branch colleagues
  • Together we can create brilliant customer experiences that matter
We are looking for a Relief Branch Manager to join our North region in our Branch network on a full time basis.

Do work that matters

As the Relief Branch Manager you will be responsible for leading and coaching a team of Branch Hub colleagues, managing a Branch to cover leave and also supporting the Area and Regional Manager to ensure that business goals are met and exceeded whilst providing exceptional customer service. The role requires flexibility to move between branches, managing your team from a distance at times. During your time in the role you will have an opportunity to impact the customer experience by developing, mentoring and driving your team members & influencing peers to ensure that the Bankwest values and expectations are displayed in every interaction we have.

You Will Do This By

Day to day you will be responsible for leading teams to drive exceptional customer service experiences.
  • Mentoring, coaching and developing your team's skills and knowledge in order to increase customer satisfaction as well as helping team members work towards their individual development goals
  • Working from whichever Branch within your region that requires your support
  • Completing operational duties within the branch including teller duties and consultations with customers
  • Participating in community networking events in a professional capacity, raising brand awareness
  • Raising awareness of Bankwest's digital platforms and educating customers on how these can be utilised
  • Fostering a culture of continuous improvement within your region
  • Driving a risk aware culture and being accountable for operational risks within the team
  • Supporting the Area and Regional Manager where required
We’re Interested In Hearing From People Who Have
  • Branch leadership experience with proven achievement against results
  • A close personal alignment with the values of Bankwest
  • Strong networking skills and willingness to participate in the life of their community
  • The ability to motivate and inspire teams and manage and provide coaching from a distance
  • Banking knowledge is desirable
  • Current Drivers Licence and own car
You can be you

At Bankwest, we attribute our ongoing success to our customer-focused people and vibrant culture. We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today’s digital economy.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 31/05/2021