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Product Owner – Credit Cards And Personal Loans Tribe

ANZ - Melbourne, VIC

Banking & Finance
Source: uWorkin


The purpose of the Credit Cards and Personal Loans mission is to Deliver best in class unsecured lending products and experiences, that provide the best way to pay and borrow for our customers.

As a Product Owner, you enable and inspire a multi-disciplinary team ('Squad') to pursue its mission, by guiding them on 'what' work should be completed by the squad and ‘why’. The Product Owner constantly prioritises the squad’s backlog with the customer at the heart of their decision-making. They take responsibility for the full life-cycle of a product from inception through to development, launch and support.

The squad will be responsible for delivering the Merchant Funded Offers (MFO) project for credit cards and work closely with the CCPL Customer Engagement squad and other ANZ delivery partners to understand business requirements, and implement the supplier solution end-to-end (e2e) across ANZ impacted systems/teams and follow the ANZ Delivery Framework as well as standard Product Management Policy requirements. The main touchpoints will be-

  • Establishing Card transaction data sharing and info sec approvals
  • Establishing and e2e presentment of offer process from supplier into Day 1 marketing channels (SMS & email)
  • Scoping Day 2 requirements with ANZ App & IB if channels are ready to commence discussions (dependent on prioritization of CCPL projects with channels)
  • Establishing partnership and supplier management
  • Change impact and support through to launch including ANZ staff training requirements
  • Establish e2e process including servicing and escalations with supplier & ANZ
  • Launch the Day 1 proposition in market to Credit Cards (potentially Debit Cards and Business Credit Cards)
  • Handover to business BAU team upon completion of the MFO project (Customer Engagement squad)

Who are you?
  • A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • The customer’s biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
  • Mobiliser - ability to rally and mobilize informal groups of people around focused tasks and stories
  • Knowledge broker - enable collaboration and empower the Squad by finding the right people for them to talk to
  • Conflict resolver - have the courage and the capability to engage when things get difficult and collaborate / mediate to effectively resolve conflict
  • Change Enabler - passionate ambassador for our new way of working and culture
  • Role Model - truly embody ANZ’s purpose and values
  • Guide your squad into a growth mindset by-
  • Evaluating and adopting new tools and technologies where appropriate
  • Always review existing processes to ensure ongoing relevance

What You Bring To The Product Owner-
  • Demonstrable 5+ years experience or expertise in one or more of the following disciplines- Product Management, Business Analysis, Change Management and Implementation
  • Strong stakeholder management skills and ability to effectively influence outcomes in an autonomous way
  • Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.
  • A good understanding the Financial Services industry (including the relevant regulators and governing frameworks). Ideally you would also have some exposure to Credit Cards and Personal Loans.
  • Vision + experience preferred but not essential for the right candidate
  • An intense passion and curiosity for customers, their needs and wants and putting them at the center of everything you do
  • A desire to optimize customer journeys and experiences

This is a Full-time, 12-month Fixed-term Opportunity.

Location- 833 Collins St, Docklands VIC 3008

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers

You may apply for this role by visiting ANZ Careers and search for reference number AUS129966.