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May

Team Leader, Investigation (B)

ANZ - Melbourne, VIC

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

  • Build your career your way
  • An innovative, flexible and collaborative work environment
  • Career progressing opportunity


About The Role

Role Location- Melbourne- 75 Dorcas Street, South Melbourne

Role Type- Permanent, Full time

This role requires solid knowledge of payment systems, processes, products and provides subject matter expert support to staff on shore in the Service Centres.

The role is expected to take a leadership approach to the running of the Team insuring Incident Management, ATOM input, Training requirements and regulatory requirements are being met.

Responsibilities of the Team Leader include-
  • Managing daily volumes, work allocation
  • Proactive management of performance and long-term development of direct reports
  • Maintaining a sound training strategy for each staff member, centred on process knowledge and accurate and timely payment processing
  • Providing SME advice to the broader business in support of strategic projects, initiatives and new business
  • Consistently looking for ways to improve customer and banker experience including proactively identifying gaps in the process and placing internal controls to mitigate any operational risk
  • Assisting the Team Manager to achieve their responsibilities
  • Managing enquiries and escalations, informing management of concerns and issues as and when they arise
  • Managing Core Incidents from Root cause identification through to completion of remediation activities
  • Take charge of customer escalations and co-ordinate actions during technical incidents, minimising customer impact
  • Demonstrating an expert level of knowledge in the Payments landscape
  • Demonstrating an expert level of knowledge of ANZ's Payments systems
  • Demonstrating an expert level of knowledge of Payments standards such as SWIFT formatting and Financial Crime Standards


About You

To grow and be successful in this role, you will ideally bring the following-
  • Knowledge of the International Payment landscape is necessary
  • Proven ability to effectively plan and coordinate incoming work and enquiries
  • Demonstrated problem solving ability together with good written and oral communication skills
  • Demonstrated ability to make correct decisions under pressure
  • Possess a Service-based mindset with strong customer focus
  • Detail oriented with a concern for quality


About ANZ

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS129835.