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Loan Servicing And Administration Specialist

MKM - Sydney, NSW

Banking & Finance
Source: uWorkin


Established in 2004, MKM is a non-bank mortgage lender that specialises in residential and commercial loans for customers who require a flexible alternative that is tailored to meet their financial needs.

MKM offers choice and flexibility through our team of experienced lending professionals, innovative mortgage products and competitive pricing with all applications and scenarios assessed on their own merits.

We understand the relevance of individual circumstances. We recognise that not all borrowers’ mortgages need fit the same criteria. MKM aims to improve the financial position of our customers and has helped thousands of Australian households and businesses realise their true financial potential.

When it comes to our team, we place equal importance on personal qualities and technical ability and provide continuous learning opportunities to help our people make their ambitions reality.

About you: 

You are an organised and articulate communicator, and you love chasing targets and hitting goals. You’re interested in helping our business achieve outstanding results and you are looking to join a growing team of residential home loan experts at MKM.

About this role:

The purpose of the Loan Servicing and Administration Specialist is to ensure the processing of post settlement administration tasks and day to day loan administration is completed to support the business, existing customers and internal & external stakeholders whilst ensuring compliance and regulatory requirements are met.

The ideal person for this role would have experience across the following areas:

  • 2+ years relevant experience as a Loan Servicing and Administration Specialist
  • Process onboarding loan contracts into the loan management system
  • Electronic filing and sorting of all loan and customer related documents
  • Checking all required supporting documents are held on file and are compliant
  • Day to day loan maintenance tasks
  • Performing general administration duties to support our operations team
  • Speaking with existing customers through email, inbound calls and making outbound calls where necessary.
  • Efficiency – completion of tasks within agreed timeframes
  • Quality – accuracy of data entry and information provided
  • Provide feedback to managers regarding areas of improvement

What we’re looking for:

  • Someone who takes ownership of a task from start to finish
  • Amazing written and verbal communication skills
  • Proven customer service skills
  • Someone who is always learning, willing to be coached as well as attend formal training
  • Experience in a similar role within financial services or residential lending is highly regarded