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May

Client Value Manager

Corporate Travel Management - Melbourne, VIC

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Full Job Description
About The Role

The focus of this role is the provision of value to the client, hence our Account Managers are referred to within the business as Client Value Managers (CVM). For us, account management is only one part of the equation, so when our clients question 'How does my Client Value Manager add real value to my business’, we have the utmost confidence that the answer is easily demonstrated and tangible for all to see.

We have a diverse client portfolio, and are extremely proud of our client retention rate. We believe this retention is evidence of the critical role that our CVM’s play within CTM.

We have over 20 CVM’s nationally supporting all regions who in turn report to a local Head of Client Management. The Head of Client Management role ensures our valued CVM’s have ready access to support and coaching for all the day to day issues they may encounter.

Key responsibilities

Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role
Undertake agreed client reporting to ensure clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviours are proactively undertaken
Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance
If client base requires, support clients with our internal online travel booking tool, including technical support questions and analysis
Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of team absences, planned or unplanned
Skills and Experience

Prior experience in travel industry will be an advantage
Minimum 2 years demonstrated successful account management experience within the travel industry or relevant industry
High level negotiator
Fantastic organisational and time management skills
Proven analytical experience
Moderate-High level expertise in Microsoft Excel and PowerPoint
Excellent presentation skills for both internal and external stakeholders