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Lending Consultant

Suncorp Group - Sydney, NSW

Banking & Finance
Source: uWorkin


The Role

The role of the Lending Consultant is to support the Branch to provide value to customers across retail Home Lending, Personal Lending and small business channels.

You will provide support with managing, acquiring and growing our portfolio of customers. You will play a significant role in enabling the business to continue to grow the retail lending portfolio, customer connectivity and NPS rating.

We currently have an exciting opportunity for a Senior Consultant to join our team in this dynamic role working in Sydney at our Pitt Street Branch.

Key Responsibilities

This is a varied and dynamic role and as it is customer focussed, no two days are the same! But you could expect the following…

  • Provide quality credit & risk solutions for customers through the fulfilment of home lending, personal lending and small business processing requirements, whilst enhancing the customer experience of the lending journey end to end
  • Assist with generating opportunities for sales specialists, for Banking and Insurance products using the agreed sales process.
  • Assist Store Leader with monthly risk tasks as required and provide support as a 2IC
  • Provide quality lending outcomes to existing customers through effective completion of maintenance requests (ie Interest Only extensions, fixed rate rollovers, pricing requests).
  • Assist the Store to manage relationships with customers within their assigned portfolio.
  • Assist the Store to build relationships with new customers introduced via intermediary partners through effective Home Loan Welcome Calls
  • Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.

Skills & Experience

  • Demonstrated experience in roles requiring growth and retention of a customer base.
  • Demonstrated experience in Home or Personal Lending.
  • Demonstrated experience in financial services.
  • Tertiary Qualifications in business, commerce, banking and/or finance are desirable.

About the company

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018-2019)
  • General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today. For a confidential discussion please call our resourcing partners at Hays Talent Solutions on 02 8226 9659.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 26 May 2021 AUS Eastern Standard Time
Applications close: 09 Jun 2021 AUS Eastern Standard Time