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Customer Service Officer (Investments & Superannuation Contact Centre)

HUB24 Limited - Sydney, NSW

Banking & Finance
Source: uWorkin


  • Join a high-performing Client Services team focused on delivering an outstanding client experience
  • Circular Quay office location with considerable work-from-home flexibility
  • Long term career development opportunities through ongoing business growth with an ASX listed fintech.

What’s the role?

We are looking for an experienced Client Service Officer to join our Operations team who is committed to providing a truly excellent experience to our clients. Your role will involve providing client support over the phone and taking ownership for resolving enquiries effectively.

Experience in a customer contact centre in the superannuation and/or investments sectors is essential.

What you'll be doing

You’ll be working in an in-bound contact centre environment responding to client queries relating to superannuation, managed funds, insurance products and our platform product. This will include clients from dealer groups, financial advisors and retail clients. You are responsible for providing timely solutions to these tickets and be comfortable working real time on the phone to resolve questions as well as via email or Zendesk chat.

What’s important to our clients is what’s important to us, so you must be committed to delivering across a number of areas to meet our clients’ needs and able to add value to the client relationship by exceeding their expectations.

You’ll also be liaising with our other Investment Administration and Platform Administration teams for specialist client support queries as needed. In this highly regulated environment, you play a critical role in ensuring risk and compliance obligations are met.

About us and the team

HUB24 was established in 2007 by a team with a very strong track record of delivering market-leading platform solutions in the financial services industry. HUB24’s award-winning platform solution continues to be recognised across the industry for value for money and customer experience, providing advisers with the technology to efficiently manage and add value to their clients. HUB24 Limited is a company listed on the Australian Securities Exchange.

Our Operations function includes teams specialising in Investment Administration, Customer Service and Platform Administration.

Our team are based in our Circular Quay offices and we are able to offer work-from-home flexibility.

What you’ll need

You’ll need to have min 2+ years of customer service experience in a similar investments or superannuation contact centre environment.

The successful candidate will be energised by resolving questions and supporting clients through outstanding phone interaction and will also have a proven ability to pick up new technology and systems quickly.

The ideal candidate will have superannuation or managed funds experience, with a knowledge of insurance products and familiarity with platform products and wrap services. You must show strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time. You will maximise your success by quickly building strong relationships with internal stakeholders as well as external clients.


Our fast-paced business growth creates genuine career pathways for our best and brightest. If this sounds like a role that you could excel in, and HUB24 sounds like a business you would love to join, apply now via your LinkedIn profile.

This role is being sourced directly. Agency applications will not be accepted. Thank you.