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Small Business Collections Associate

ANZ - Melbourne, VIC

Source: uWorkin


  • Use CADs (discretion) appropriately, making sound credit decisions based on the information available.
  • Deliver results through the efficient actioning of accounts, both in terms of accounts worked in queues and/or incoming calls (depending on team allocation).
  • Follow Collections (and broader bank) procedures and strategies and base decisions on these, working within individually assigned CAD and legislation

About The Role

Role Location- 833 Collins Street, Docklands VIC

Role Type- Permanent, Fulltime, multiple roles available

Small Business Collection Associates are front line staff members who work to recoup debt on delinquent accounts through the successful negotiation of payments from customers. At its most basic level this role involves contacting and being contacted by customers and liquidators/receivers/administrators with delinquent Business Loan accounts / Business Demand Deposit accounts up tp $1m and negotiating a payment of arrears or organising payment arrangements in order to minimise loss to the bank whilst maintaining strong levels of customer service. There is also strong emphasis on effective collaboration and communication with various departments involved in Small Business.

About You

To grow and be successful in this role, you will ideally bring the following
  • Proven ability to provide quality customer service.
  • Exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface is expected.
  • Excellent negotiation and communication skills (written & oral) to deal with a range of people.
  • Ability to work in a faced paced environment where targets need to be reached
  • Strong numerical skills

About ANZ

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS130331