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May

Insights Analytics Senior Analyst

Bankwest - Perth, WA

Insurance & Superannuation
Source: uWorkin

JOB DESCRIPTION

The Senior Insights Analyst will constantly innovate and develop improved ways to report including report formats, trend analysis, process improvement identification and root cause analysis in the pursuit of exceptional customer outcomes .

See Yourself In The Team

This role is part of Distribution Operations, which is comprised of all support functions that enable front line colleagues. We support our front line, delivering on Bankwest customer needs by providing brilliant experiences across a variety of channels including Branches, Private Banking, Contact Centre, Digital and Third Party.

The Reporting and Analytics team sits within Strategy, Performance & Distribution, and works closely with the Distribution Delivery, Subject Matter Experts , Performance & Development, and Strategy teams.

Do Work That Matters

The Senior Insights Analyst is responsible for supporting the wider Personal and Business Banking Team and the wider Bankwest leadership team through the creation and provision of reporting and analytics.

More Specifically

Reporting to the Senior Manager Reporting and Analytics

  • Convert analytical findings into meaningful and actionable insights for a variety of audiences with a blend of technical and business skills utilising programming and data visualisation to achieve this
  • Create Tableau dashboards to automate and represent data; enabling business users to self serve
  • Pro-actively identify potential pain points and issues in a timely fashion
  • Conduct root cause analysis to identify and rectify failures impacting the customer experience or risk outcomes
  • Identify trends, systemic issues, compliance breaches and operational risks and assist in investigations and monitoring
  • Prepare supporting data extracts in response to regulator requests in a time sensitive and quality driven way
  • Challenge the status quo, change and continually improve the way we do things around here by reviewing and analysing the outputs from various reports
  • Ensure a continuous improvement culture by supporting management to embed our productivity minimum habits and to lead and support CI activities within team with clear tangible and measurable outputs
We Want To Hear From You If You Have
  • Experience with SQL, Tableau, Python and/or Teradata
  • Experience working within Data Governance frameworks – knowledge of Collibra, Stash and Git would be considered a bonus
  • Stakeholder engagement skills in order to produce relevant insights and Tableau visualisations – helping to drive decisions through data
  • Developed interpersonal skills including the ability to build relationships, motivate stakeholders and influence outcomes
  • Risk Mindset – All Bankwest employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
  • Ability to think differently in support of problem solving, cultural change and project improvements
  • Tertiary qualification in a relevant analytics discipline
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 13/06/2021