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May

Healthcare Program & Project Management Supervisor (Based In Greystanes)

UPS - Greystanes, NSW

Manufacturing & Industrial
Source: uWorkin

JOB DESCRIPTION

UPS is the world's leading supply chain organization with annual revenue of USD49.7 billion. We deliver comprehensive supply chain solutions to our customers worldwide through our unrivalled capabilities. As the world's 9th largest airline and with over 425,000 employees, we provide flexible service options in over 209 countries.


The Healthcare Program and Project Management Supervisor serves as the primary point of contact for multi-product customer accounts, and support representatives with a portfolio of complex accounts. He/She ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. This position works with divergent teams to, provide issue resolution, response tracking compliance, notification of events impacting the client, process improvements, tracking and tracing services, managing service expectations.


He/She facilitates performance meetings, manages standard operating procedures (SOPs) and statements of work (SOWs), and assists in identifying opportunities for account penetration. The Healthcare Program and Project Management Supervisor documents business processes through the creation of business process maps. He/She analyzes and maps existing processes to establish current status, develops and maps recommended business process improvements, and supports and trains cross-functional groups in process mapping.


KEY DUTIES AND RESPONSIBILITIES

  • Provide project support, conduct process analysis, identify Subject Matter Experts (SMEs) to provide expertise and establish the project plan.
  • Review, revise, and obtain sign-off from process project lead on "as-is" maps to confirm and understand current process.
  • Manage multiple customers to monitor service reliability and execution and to ensure customer retention and growth. Prepares for and manages customer review meetings.
  • Identify, resolve, and escalate issues and concerns (i.e., customer visibility systems), track and trace services, and monitor process improvements to ensure customer satisfaction, response tracking compliance, and high level of service quality.
  • Monitor customer satisfaction to identify trends, process improvements, issues, and satisfaction levels. Drive process efficiencies.
  • Manage revenue retention and churn to retain customers and maintain revenue levels. Identify penetration opportunities.
  • Present "to-be" maps and transition plans to senior process project sponsors to obtain buy-in to the "to-be" process map.
  • Track progress of process mapping projects, if needed, to identify improvements and provide further assistance and modifications.
  • Assist with the planning of initiatives and translating high level organizational goals into business plans to meet customer and UPS goals.
  • Assist with monitoring costs against budgetary goals to ensure expenditures are within the budget plan.
  • Assist with monitoring Quality Audits, system implementations and performing data analysis.
  • Determine employee training needs to support continuous development and provides feedback to support performance improvement.
  • Resolve individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.


DESIRED SKILLS AND EXPERIENCE

  • Possess a Bachelor’s Degree in Logistics / Supply Chain Management / Engineering / Mass Communication. Other disciplines with experience in logistics operations / supply chain management in Healthcare environment will be essential.
  • Minimum 2 years of relevant warehousing experience performing in a similar capacity is required.
  • Solid negotiation skills with the ability to communicate effectively in English language (both oral and written) and able to work well with stakeholders across all levels.
  • Excellent interpersonal skill which includes conducting presentation to the top management and clients.
  • Exceptional analytical, conceptual, high sensitivity to figures with problem-solving abilities.
  • Strong business acumen, attention to details and excellent planning and organizing skills.
  • Solid project management skills with the ability to oversee all aspects, coordinate, monitor and summarize the progress.
  • An individual who can work autonomously, but also enjoy and thrives in a team environment and embraces teamwork.
  • Require demonstrated skills in Microsoft Office Programs (MS Word, MS Excel, MS Powerpoint).


This is a unique opportunity to grow your career with a global company that rewards enthusiastic and motivated people.

Only short listed applicants will be contacted. The successful applicant is required to undergo Criminal History Check before commencement.

UPS is an Equal Opportunity employer.

Recruitment agencies need not apply

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.