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Manager, Onboarding

ANZ - Melbourne, VIC

Banking & Finance
Source: uWorkin


  • Manage a new stream within the Institutional KYC Team, in Institutional Onboarding.
  • Highly engaged culture aiming to support your development
  • Manage team performance, coach, and train to uplift capability

About The Role

Role Location- 833 Collins Street, Docklands VIC 3008
Role Type- Permanent, Full Time

As an Assistant Manager, you will be responsible for leading the team looking after the Ongoing Customer Due Diligence (OCDD) for Entity KYC in Australia. This is a new function of the Institutional KYC team that is required by regulations to ensure ongoing entity KYC activities are completed. Your role will be responsible for the team management, reporting/ tracking of progress and ensuring audit requirements are followed for the AU Team, working closely with your regional colleagues. You will be required to ensure the team is up to date on policy changes and requirements that need to be modified on an ongoing basis, working closely with local Financial Crime and MLRO functions as well as back office support teams.

The KYC Service team is at the forefront of protecting ANZ and our Customers from financial crime. This role is responsible for-
  • Managing the KYC entity Ongoing Customer Due Diligence (OCDD) requirements on behalf of Institutional Relationship teams and Product partners
  • Ensuring and taking ownership for KYC OCDD requests (while ultimate ownership and responsibility for KYC belongs with the RM/Banker)
  • Providing a customer centric approach that minimises effort and improves the client experience in the KYC process
  • Ensuring KYC “collect” requirements are fully compliant with ANZ regulatory obligations and ANZ AML/CTF policies and procedures
  • Providing guidance to the customer on KYC requirements in a clear, concise and customer friendly manner
  • Providing subject matter expertise on KYC requirements and assist with solutions for policy exceptions

In this role, you will be the conduit between the customer and ANZ to complete Entity KYC in a streamlined, efficient manner with the customer lens overlay.

You will need to demonstrate a strong commitment to ensuring the best possible experience for both ANZ Customers and Bankers. A major part of this role is to provide input and feedback to promote ongoing improvements to policy and process in a collaborative manner, building and leveraging stakeholder relationships to help drive KYC Compliance to 100%.

About You

To be successful in this role, you will ideally have skills, knowledge and experience in the following-
  • Results and customer focus
  • Strong knowledge of the Due Diligence process, AML/CTF policies (SME)
  • Problem Solving
  • Concern for quality, standards and timelines
  • Building Relationships

About ANZ

At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS129134.