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Operations Manager

ScotPac Business Finance - Melbourne, VIC

Banking & Finance
Source: uWorkin


We are looking for a customer service superstar with a strong background in asset finance and understanding of asset finance operations to manage our amazing Asset Finance Operations team based in Melbourne.

About the role:

As an Operations Manager, you will assist in maintaining the growth and profitability of Asset Finance by ensuring the efficient documentation and settlement processing of new transactions, including ensuring adherence with credit policy. In this role you will be responsible for:

  • Managing, mentoring and training a team of Asset Finance operational staff.
  • Overseeing and supporting documentation and settlements within SLA including preparation of docs, AML/CTF, approval conditions, system requirements, securities registration and settlements.
  • Maintaining high standard of service to clients, introducers/brokers and internal ScotPac stakeholders
  • Monthly reporting of loans documented and settled
  • Maintain and update procedures and conduct training to minimise risk
  • Work closely with project teams, Risk, IT and Finance to assist in the ongoing improvement and development of Asset Finance systems and processes

About you:

  • Positive, inclusive and collaborative approach to work
  • Honest and open both in actions and words with a drive to achieve results without sacrificing culture
  • Passionate about providing outstanding customer service to internal and external stakeholders and look for ways to go above and beyond
  • Have the confidence to challenge and strive for continual improvement
  • Superior relationship builder with the ability to initiate and drive development in self and others, and a ScotPac advocate

Your skills & experience:

  • Excellent understanding of Asset Finance
  • Strong planning, time management organisational skills
  • High attention to detail
  • Strong understanding of end to end loan processing from application to settlement
  • Previous experience in a leadership or people management role preferred
  • Excellent communication skills
  • Strong customer service and stakeholder management skills
  • Excellent team work skills

Our ideal candidate will have a can-do attitude, a passion for customer service excellence, strong understanding of Asset Finance operations and have previous experience or interest in leading and managing a team. To be successful in the role you will need to have an ability to take the lead, work collaboratively as part of a team, juggle multiple priorities, remain calm under pressure and thrive in a fast-paced dynamic environment. 

About Us:

ScotPac Business Finance is the largest specialist business finance provider in Australasia, employing 300 people across Australia, New Zealand and China. We have helped thousands of small business owners improve their cash flow, most commonly via invoice finance and trade finance facilities. As an industry pioneer that has been operating for over 30 years, we are looking to accelerate our growth success and achieve our new strategic goals to help even more businesses succeed. 

At ScotPac Business Finance we foster a culture of integrity, innovation, customer service excellence, and loyalty. We are passionate about helping our clients grow and succeed. We recognise that great companies are built by great people and we are committed to attracting and retaining the very best talent we can find. We’re committed to maintaining a respectful and collaborative work culture to help our employees to reach their goals, in order to help our clients succeed.

Benefits of joining us:

  • Develop your potentialInternal & external training programs and opportunities, career advice
  • Celebrate success: Quarterly Values Awards, employee service awards and vouchers, annual bonuses
  • Embrace wellness and flexibility: Fresh fruit, 12 weeks Paid Parental leave, health and wellbeing activities, subsidised wellness benefit, birthday leave, purchase more annual leave, free counselling services
  • Support the community: Volunteer leave, workplace giving program, dollar matching for fundraising
  • Build connections: Social Club, office morning teas, Friday drinks, team building events, internal/external networking

Does this sound like you?

If this sounds like the next move in your career then we would love to hear from you! To apply for this role please reply to this advert.

See our website and LinkedIn Live page for more information: https://www.scotpac.com.au/