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Senior Branch Manager - Chermside

Suncorp Group - Brisbane Grove, NSW

Banking & Finance
Source: uWorkin


  • Senior leadership role within Consumer Distribution leading Branch Frontline staff and lenders
  • A critical role coaching and developing an engaged team to better understand and meet our customer needs
  • Chermside based

The Role

Our branch teams are a key connection point for our customers. We create value for our customers and employees by having needs-based conversations to meet their needs and to provide an exceptional customer service.

The Senior Branch Manager will lead a Branch Frontline team including multiple Lenders to provide value and service excellence to our customers and help drive the region’s revenue and growth. The Senior Branch Manager will play a critical role in supporting and coaching a highly motivated team to build a customer centric culture within the branch.

Key Responsibilities
  • Deliver effective customer management, retention and satisfaction advocacy within your business area and region
  • Manage FTE and Workforce Planning requirements within the Branch to meet customer demand and leave management
  • Lead a motivated and engaged team of multiple lenders and senior consultants to achieve their individual and branch results
  • Demonstrate a risk management culture through behaviours, discussions and interactions with employees and customers and operate responsibly within the parameters of your delegations
  • Manage the financial drivers for the branch as well as the operational controls (rostering, resourcing, credit quality, complaints resolution)
  • Ensure standards of customer service in the branch are delivered to understand and meet the needs of our customer’s financial services needs
  • Implement and embed a digital mindset within your team that enables education of customers an ensure digital leads assigned to the Branch are managed effectively
  • Review trends both within the Branch and the Region regarding changes in customer needs and technology advancements to deliver best-practice outcomes
  • Manage cost targets and budgets as agreed

Skills & Experience
  • Tertiary qualifications in business, commercial or finance is desirable
  • Extensive experience leading a team within Financial Services, Banking or Insurance
  • Solid Home Lending experience and proven experience managing multiple Lenders
  • Home Lending knowledge with the ability to exercise a credit authority
  • Demonstrated experience in creating a highly motivated and focused team
  • Demonstrated experience managing Frontline Compliance Risks
  • Experience in contributing to a broader leadership team within Banking

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)


Joining Suncorp, You Will Be Joining An Organisation Which Cares And Is Proud Of Our Achievements In Being Recognised For

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
  • Money magazine’s Bank of the Year and Business Bank for the third consecutive year (2018-2020)
  • Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
  • Developing our Small Business COVID-19 Relief Package to support our Insurance customers (2020)
  • Member of the RE100 Global Corporate Renewable Energy Initiative (2020)
  • Named an Inclusive Employer by the Diversity Council of Australia (2019-2020)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)

If this opportunity sounds like the challenge you have been looking for please apply online today.