• 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

3

June

Team Member

Westpac Group - Kogarah, NSW

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

Join as a Team Member in the Unsecured Lending Team and progress your career

12-month fixed term contract Opportunity

How will I help?
As a Team Member within the Unsecured Lending team, you will be responsible for assessing customer loans and credit card applications for compliance with responsible lending (regulatory) requirements to support revenue generation for unsecured lending products. The team manage various means of customer communications, including phone and email requests.

Your role will be to provide exceptional customer service to our customers at all points, within service level timeframes and at the highest standard. You will communicate with customer and stakeholders across the group, both internally and externally, and provide complex analysis of various requests to achieve the desired outcome before completed the requests.

You will work to ensure the team is focused on the delivery of quality output, following Westpac protocol, policies and procedures when completing functional activities. As the unsecured lending team member, you will play an integral role in the development of a cohesive team environment and in building effective relationships with business partners across other teams in ULO and Westpac. Your major accountabilities will include delivering customer outcomes, superior customer service and compliance.

What’s in it for me?
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?
You will have proven experience in delivering high standards of customer service within agreed service levels within a high volume, productivity-driven environment, experience in the banking industry will be highly regarded. To be successful in the role you will have exceptional communication skills, both written and oral, you will be resilient, remain calm and be able to handle customer complaints with empathy and understanding.

You will also need to be a team player and ideally have knowledge of financial analysis, Credit and risk and end to end originations processes and business. You will be skilled in MS Office such as Word, Excel and Lotus notes and also have an understanding of Unsecured lending processes, support systems and tools.

What is it like to work there?
We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?
Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.