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Core Banking Engagement Lead

ANZ - Melbourne, VIC

Banking & Finance
Source: uWorkin


Core Banking Engagement Lead (Release Lead Chapter Lead)

What is our mission?

ANZ’s purpose is to shape a world where people and communities thrive and to achieve this we need great people to join our Core Systems Technology Area. The team is responsible for maintaining and managing the central systems that support the key products and services underpinning the Retail & Commercial division for ANZ bank, including Home, Business and Personal Loans; Deposits, Investment and Savings accounts; and consumer and commercial Credits Cards; as well as supporting Payments, Open Banking, Institutional - We are literally at the core of the bank, and almost every activity a customer or a banker does in some way connects to and relies on the Core Systems.

Our mission is to deliver accurate, available and reliable services for our customers to ensure all products operate as promised, when expected, and without surprises for the over 6 million people who rely on us.

What will your day look like?

As Core Systems is at the heart of ANZ bank, we are relied upon by many parts of the organisation. Managing the varying expectations and needs of all these parties while balancing the strategic aims of the organisation to ensure we deliver the right outcome at the right time is a challenge - The Engagement Lead role is being established to address this.

Typically on any given day, Core Systems will be called upon the provide a range of services from large Build items through to Consulting requests and simple questions, from areas diverse as Home Lending, Credit Cards & Personal Lending, Legal, Responsible Banking, Tax, Financial Crime, Business Lending, ANZx, Digital, Institutional - there’s more. The role of the Engagement Lead is to work directly with stakeholders to determine and manage the needs requested, and with the broader Core Systems team, as well as other Tribes in the bank, to deliver the requested service.

A key aspect of the Engagement Lead role will be taking the overall ownership all technical responses to regulatory matters, keeping abreast of all regulatory notices and requests, and being able to speak with legal and other relevant parties. Further, the Engagement function will identify key themes in remediation items and work with Core Systems engineering teams to develop appropriate and sustainable solutions.

Who are you?

  • Known for Getting Stuff Done - You effectively synthesise multiple sources of information and leverage a broad network of connections to relentlessly prioritise and execute
  • An Aligner - You understand that your area operates as part of a complex system and work closely with your colleagues to ensure alignment
  • A collaboration champion - You champion collaboration and build the expertise, capabilities and engagement of team members that are embedded across multiple squads
  • The customer’s greatest fan -You demonstrate a thirst for better understanding the customer, define the problem and develop solutions through their eyes
  • Commercially savvy - You synthesise multiple sources of information and leverage strong relationships to make sound domain decisions that enable the needs of both the bank and the customer
  • Committed to your own and other’s growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver - You are energised by tackling complex problems. You use critical thinking, network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy - You build sustainable solutions that protect stakeholders and customers and proactively address risks by role-modelling improvements in the bank’s overall risk and control environment

What will be in your toolkit?

We are looking for someone that already possess some or all of the following skills-

  • You are passionate about growing & developing others and have a proven track record in coaching and mentoring.
  • Great with people and know how to build and maintain relationships. You’ll be able to inspire, facilitate, communicate and negotiate with ease.
  • You understand how software is built and released, enabling you to have constructive conversations, and assist to drive thought leadership with stakeholders and engineers in shaping work.
  • A strong analytical ability which allows you to see patterns and themes, to understand systemic connections.
  • You will possess a curious mind which drives you to understand what lies beneath the picture which is presented.

Be part of our Core Systems team.

Core Systems is one of the largest technology teams at ANZ Bank, with ~200 members supporting Engineering, Support and Recovery, Architecture and Design, Environments and Testing, underpinning ANZ Bank’s capability to offer robust, reliable banking products and services to our customers.

We’re reinventing the way we do banking, and our community of collaborative, innovative thinkers who create human centred solutions are helping us get there. We’re responding faster to changing customer requirements, focusing on the things that matter and helping people achieve incredible things - be it buying their home, building a business or saving for things big or small.

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We encourage you to talk to us about your need for flexibility and any adjustments you may require to our recruitment process or the role itself.

We’ll also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong.

Interested in joining us? Click Apply now, or visit www.anz.com/careers to find out more or view other opportunities.

Reference number AUS130276