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Senior Data Analyst

Optus - Sydney, NSW

Source: uWorkin


The Senior Data Analyst is a critical within Analytics providing guidance, recommendations and insights to the business. Positioned within the Customer Value Analytics chapter this role using a proactive approach to demonstrate the value of analytics and how it can be applied to business decisions which improve customer outcomes, achieve targets and explore growth opportunities.

The Senior Data Analyst will be a strong proactive contributor to the analytics strategy, capability and delivery of insight and analytics programs of work required by the specific business unit/s and will work day to day within a cross-functional team to leverage their combined skills to deliver the best outcome.

The role

  • Proactively engage and collaborate with key Business Unit/s stakeholders to understand the key business problems to be solved
  • Influence stakeholders through effective storytelling and relationship management to ensure data is a key enabler of decisions
  • Translation of business challenges into analysis plans needed to address these across the areas of business analysis, customer insights and advanced analytics.
  • Mentoring Data Analysts, in querying customer data, performing analyses, and presenting findings in a clear and understandable language;
  • Performing complex data, statistical and commercial analysis to understand how customer behaviour, product changes and market dynamics impact the Consumer business
  • Consolidating information and data from across the Insights team to present a holistic view of customer behaviour and market trends including Research, Data Scientists, Commercial, External Market Analysis and Marketing effectiveness
  • Developing recommendations with a clearly articulated, structured argument and deliver findings and recommendation back to the senior stakeholders
  • Contributing to the overall team delivery of business insights and recommendations and trading performance
  • Proactively innovate with the use of data and analytics to identify opportunities to growth and engage our customers
  • Collaborate with the cross-functional team to deliver the best outcomes for business and customers
  • Effectively and autonomously manage workload to deliver to business deadlines and priority; help others to do the same with the team
  • The effective interpretation of business trends, customer behaviours and market dynamics are critical to the success of the company.

About You

Skills and experience include:
  • Minimum 6 years of demonstrated exposure to a variety of Marketing, Sales and/or Commercial functions in large organisation
  • People leadership experience preferred
  • Internal consulting experience as part of a centre of excellence
  • Experience in complex stakeholder management to achieve alignment around a common set of goals and influence business outcomes
  • Excellent communication, presentation and storytelling skills
  • Demonstrated analytical skills developed from experience in similar roles
  • Advanced SQL coding skills a must; 2nd language (Python/R preferred)
  • Strong understanding of data warehouse structure and data extraction
  • Experience of working in Hybrid or Cloud environments
  • Proven ability to work through complex issues to reach an outcome
  • Demonstrated ability to interpret business relevant results from analysis and apply to impact outcomes
  • Exposure to advanced analytics methods and application to business use
  • Tertiary qualifications in a quantitative field (e.g. Mathematics, Computer Science, Finance, Engineering, Statistics)
  • Telecommunications or Financial Services experience preferred

You would be a self-starter with the ability to work independently and multitask several different activities across critical deadlines in a high-pressure environment.

The perks

We Offer All Kinds Of Benefits, Such As
  • Work collaboratively in an open, agile environment with flexible working hours and location
  • Discounts with over 400 companies Australia wide (Technology, Retail, Home, Fashion and more!)
  • Mobile and Broadband staff discounts
  • Onsite facilities at Macquarie Park such as a Gym, GP, Mini-Mart, Cafes
  • Training, Mentoring and further learning opportunities
  • Staff busses to Epping and Wynyard, and back again

About Us

At Optus, we don’t sit back and let the future happen to us – we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re working to create a better tomorrow for all Australians.