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Quality Analyst

Westpac Group - Melbourne, VIC

Banking & Finance
Source: uWorkin


Job Description

How will I help?

Westpac Group’s purpose is Helping Australians Succeed – it’s what we do, who we are and why we come to work every day. In this role you will play an essential part in servicing the needs of our customers. Based in Melbourne, you can also benefit from flexible working arrangements after training.

You will work to ensure the delivery of quality output, following Westpac protocol, policies and procedures when completing functional activities. This includes meeting KPIs for Quality Assurance and ensuring your reporting is correct. You will also review data and do analysis for themes for the business to address.

As a Quality Analyst, you will work both with your team and autonomously. You will be effective in building strong relationships with the Risk team, Team Leaders and Senior Managers to identify present and future still development needs.

What’s in it for me?

We want you to love what you do – and where you do it. You’ll be paid competitively, while being in a great position to grow your career – with a range of online learning, training, and career planning tools available to you. Some of the best banking, wealth and insurance benefits that are out there will be on offer – and you can even take paid volunteer leave or secondments as well.

What do I need?

You will have previous experience working in a fast-paced environment looking at trends, doing quality analysis along with proven experience prioritising, making decisions and managing your own time. Adapting to our changing workplace will come easily to you.

You will have ability to manage multiple priorities by being well organised and having strong time management skills. You will have positive proactive attitude and champion the Westpac vision and values. In addition, the below requirements will be highly regarded:

  • Experience in banking/ lending with a strong attention to detail
  • Clear verbal, and written communication skills
  • Strong problem-solving ability and attention to detail
  • Experience in a quality related role will be advantageous

What’s it like to work there?
When you join, you’ll become part of the broader Westpac Group family – where we aim to be a friendly, switched-on team working for a single purpose - Helping Australians Succeed – it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace we invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.