• 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

3

June

Expression Of Interest - Team Leader - Advice Remediation

KPMG - Melbourne, VIC

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities

We are seeking an experienced Team Leader People Management experience to lead, coach and develop a team of Case Assessors tasked with remediating customer files, based in Melbourne.

Your Opportunity

You will be responsible for leading, coaching and providing first level technical support to a team of Case Assessors, ensuring remediation assessments are completed to a high standard on behalf of the client. The Technical Team Leader will participate in the day to day management of a team, providing constructive feedback and performance development of their Case Assessor teams, whilst maintaining a working knowledge of current methodology and be able to apply this through assisting with Case Assessment reviews. You will work closely with other operational teams including Quality Assurance and SME’s to ensure the customer has been remediated appropriately.

Your major responsibilities will include:

  • Effectively manage team productivity targets and WIP.
  • Ensure your team delivers a high quality and timely service to the external client.
  • Assisting with Completing Case Assessment client reviews and investigate client complaints with a focus of delivering quality outcomes in order to maintain a working knowledge and application of current methodology.
  • Identify opportunities of continuous process improvements.
  • Act as the first point of contact for technical support and escalations, including resolving complex problems and queries
  • Manage workflow to ensure that business processes run continuously and targets are achieved
  • Mentor and coach individuals to facilitate team wide success.

How are you extraordinary?

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities.

To be considered for this opportunity, your qualifications, skills & experience must include:

  • RG146/Diploma of Financial Planning qualified as a minimum
  • Previous leadership experience is essential
  • Knowledge and experience in applying Remediation Case Assessment methodology, through conducting Case Assessment reviews, including highly complex cases to a high standard of quality
  • Strong understanding of compliance and regulatory requirements will be highly beneficial, e.g. familiarity with ASIC Regulatory Guides
  • Experience in navigating Financial Planning software, e.g. COIN, XPlan, Midwinter
  • High attention to detail; meticulous in your approach, ability to assess and articulate information
  • Ability to work on a high pressure environment and manage strict deadlines;
  • Ability to communicate feedback in an effective manner to improve team members’ performance and maintain positive team culture.

The KPMG Difference

At KPMG, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a cultural or linguistically diverse background.

Next steps? Please apply online by submitting your resume and cover letter. A member of the KPMG Talent Acquisition team will contact be in contact once your application has been reviewed.