• 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

3

June

Customer Solutions Consultant

Westpac Group - Bedford Park, SA

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

H

ow will I help?A

s a Customer Solutions Consultant, you will the administration and maintenance of client portfolios attached to a margin loan. Specific role functions may include exposure to new loan establishment, adviser and customer onboarding, listed security settlements, corporate actions, asset pricing maintenance, cash advance payments, managed funds applications and redemptions, customer and adviser static data maintenance, asset transfers, as well as cash and asset reconciliations.
T
his position operates in a dynamic and often fast paced environment and is well suited to those with a passion for customer service in addition to strong data processing skills and the capacity to effectively and dynamically problem solve. Team members will be required to work across multiple brands as well as across multiple processes and workflows.
K


ey responsibilities:D

  • eliver exceptional customer serviceR
  • esponding to customer queries, by phone, email, SMS and mail as requiredM
  • aintain knowledge of legislation and industry standardsR
  • eview feedback and identify potential solutions to improve customer experienceA
  • ctively participate in team meetings and performance updatesC
  • omply with relevant internal business rules, industry standards, ASX and legislative compliance requirementsD
  • oing “Whatever It Takes” to provide a great customer service experienceI
  • dentify trends and offer insightsW

hat’s in it for me?Y

ou will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.W

hat do I need?K

  • nowledge of Listed Securities, Managed funds, Corporate ActionsM
  • arket and wealth management knowledgeR
  • elationship management experienceW
  • ell-developed customer service skillsS
  • trong team playerA
  • bility to communicate effectively at all levels within an organisation (both written & verbal)H
  • igh level attention to detail and accuracyA
  • bility to work under pressureA
  • bility to be flexible and work in a changing environment.A
  • nalytical and problem-solving skillsW

hat is it like to work for BT?T

he BT Customer Service Delivery (CSD) business based in Bedford Park, South Australia, is responsible for providing accurate and efficient transaction processing services and superior customer service delivery for BT’s Panorama, Superannuation, Wrap and other Wealth Management businesses.T

he Margin Lending Operations team form part of the Wealth Management business and manages all the back office functions for the Westpac, BT, St George and Bank SA margin lending products.H

ow do I Apply?S

tart here. Just click on the APPLY button.A

s part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.T