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Sales And Client Service Lead

Mercer - Melbourne, VIC

Source: uWorkin


Mercer is seeking candidates for the following position based in the Sydney office:

Sales and Client Service Lead - Manager Research Digital Platform

What can you expect?

  • This role will directly contribute towards the revenue growth of the Analytics, Research and Tools (ART) business within the Pacific region.
  • Working as part of the team, the successful candidate will lead the MercerInsight commercial proposition in the region. In addition to managing the existing relationships that we have with clients, you will be expected to identify prospects to grow the business further
  • The successful candidate is required to understand the content, functionality and uses of the range of our tools to an advanced level.

What is in it for you?

At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

  • 35 hour working week
  • Leading training and development program
  • Professional environment where your career path really matters and is supported in our global organization
  • Great team environment with energetic and supportive colleagues
  • Genuine work life balance

We will count on you to:

  • Providing leadership to the local ART team, acting as a role model
  • Network internally and externally to develop, build and maintain an adequate pipeline of prospects
  • Work with Pacific consultants to identify key prospects in the region/client base and develop a tailored sales strategy
  • Lead in all aspects of client servicing efforts, including client training sessions and client meetings, account and relationship management.
  • Meet business client retention targets and billing deadlines
  • Develop an understanding of the use and application of Mercer’s tools (to product specialist level), to confidently speak about the offering to prospective clients and internal consultants.
  • Work with Mercer Legal to ensure that contract negotiations are effectively managed
  • Assist clients with the development of complex workflows incorporating the use of a range of tools
  • Keep clients informed of major developments by distributing relevant Mercer papers
  • Develop marketing campaigns to institutional asset owners and investment managers and work with the marketing team to co-ordinate their implementation.

What you need to have:

  • Degree in Finance, Business, Economics or related degree
  • 5-10 years of related work experience in the investment industry is preferred
  • Have advanced understanding of the functionality available across the range of subscriber tools
  • Demonstrated analytical skills and attention to detail
  • Good working knowledge of numerous investment managers
  • Excellent communication skills and the ability to deal directly with clients in a professional manner
  • Strong organisational skills including the ability to manage multiple assignments and deadlines simultaneously
  • Strong interpersonal skills and proved ability to develop relationships
  • Have a knowledge and interest in investment consulting, financial markets and FinTech software houses

The ideal candidate will enjoy the following:

  • Using qualitative and quantitative financial tools
  • Working and contributing to the development of the local team
  • Working with ART colleagues in other regions (UK, US, Canada & Singapore)
  • Reviewing and analyzing competitor offerings
  • Building a strong network of contacts in the industry

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.